TOP TEN QUESTIONS FROM WINDOWS USERS 1. Why do I get an error code 4 displayed in the status window on my IBM 4019 Laserprinter when printing from Windows applications? Version 3.08 of the PPDS driver has a problem with downloading TrueType fonts (this is the version that is contained on the Windows 3.1 and Windows 3.11 install diskettes). To check the version of the driver, open the MAIN group, CONTROL PANEL, PRINTERS, then click on Setup of the IBM Laserprinter driver. On the Title Bar you will see the title IBM Laserprinter on LPTX, after the title you will see a "v". Following the "v" you will see the version of the PPDS driver. If the version is 3.08, you need to update the driver. The most recent version as of 1/11/95 is 4.41. You can however, turn on TRUE TYPE FONTS AS GRAPHICS in the driver setup, to allow the use of the 3.08 driver until you can update. Another cause of the problem could be that you are selecting optional cartridges or fonts as being installed when they are really not available. To check this scroll up and down the "Optional Cartridges or Fonts" list in the 4019 driver setup window. If you have any selection in that list highlighted and you do not have the card installed at the printer, remove the selection of that card from the list by clicking on that entry once. After you have removed all selections from that list Click on "OK", if you click on Cancel your changes will be lost. You may then Close the PRINTERS window, it may be necessary to exit windows and restart for your changes to take effect. 2. Everytime I print from WordPerfect for Windows to my WinWriter 400/600 it prompts for manual feed, and I have to Click on the Resume Button in the Print Status Window or on the printer operator panel, why? The selected paper definition in WordPerfect may default to manual feed. To change this, click on LAYOUT from the WordPerfect Menu Bar, then select "Page", "Papersize", then highlight the "standard" or "letter" paper definition. Click on "Edit" and select the Paper Location as "Upper Tray" or "Tray 1", then click on "OK", then "Select". The above setup is for letter size paper from Tray 1. 3. I can't print white text on black background from Windows applications when printing to my 4019/4029/4037 printer, why? It displays correctly on my screen, but will only print black on white. To make this work with IBM PPDS drivers in Windows you must select True Type fonts as the text, and you must turn on "True Type fonts as graphics" in the printer driver setup. For the 4037 you also need to make the following changes in the 4037 Driver Setup window: Use Printer Patterns = off Optimize for Performance = off Disable Device fonts = on To get to the printer driver setup open the MAIN group under PROGRAM MANAGER, then open CONTROL PANEL, PRINTERS. Then highlight your 4019/4029/4037 driver, then click on SETUP. 4. When I try to print an envelope, from WORD for Windows from my 4019/4029/4039/Optra's envelope feeder, the printer prompts me for a manual envelope, why? You must tell Word that the printer's envelope feeder is installed. Instruction for Word 2.x: From Word's Menu Bar select Tools, Options... Then under category select PRINT. Then place a "X" in the box next to "Printer's envelope feeder installed", click on "OK" Instructions for Word 6.0: From Word's Menu Bar select Tools, Envelopes & Labels... Then click on the Envelopes tab. Click on the Envelope Options, then Click on Printing Options. Now you must select the Paper feed Location as Envelope instead of Manual. 5. When I print from WordPerfect for Windows (5.1, 5.2, 6.0, 6.0a) to my 4029 the text comes out too large and formatted incorrectly on the page, why? This may be a common problem that can be corrected by changing your software setup. If you are using the Windows PPDS driver version 4.2 or higher the problem may be that you are selecting a print resolution that your printer model doesn't support. (If you have a 4029-5E you can't print 600 DPI) On the printer operator panel press the "MAIN MENU" button until "Menu Settings" is displayed, then press "LIST +", then press "SELECT" to print menu settings page. After the test has printed, inspect the upper right hand corner of the page. It will read "P/N XXXXXX - XXX", t ndicate what firmware code level you have on the printer. If the number is less than 60D the highest print resolution supported in the PPDS mode is 300 DPI. If your printer doesn't support 600 DPI printing in PPDS make sure that you set the default resolution in the Windows driver setup to 300 x 300. And from within WordPerfect set the PRINT QUALITY or GRAPHICS QUALITY to Medium. To set the default graphics quality setting, goto FILE, PREFERENCES, PRINT, GRAPHICS/PRINT QUALITY=MEDIUM. Also, ensure that before you print, the PRINT QUALITY setting under FILE, PRINT is also set to MEDIUM. 6. When printing to my Optra from WordPerfect for Windows using the PCL driver some of my TrueType fonts (ex. Arial and Times New Roman) do not space out correctly on the screen and the print may run off of the page, why? There seems to be a conflict with WordPerfect for Windows and the PCL driver version 94.10.20. To work around goto the MAIN group, CONTROL PANEL, PRINTERS, highlight the Optra R/Rx/L/Lx and then click on Setup. Next click on OPTIONS, ADVANCED, take the "X" out of the box next to "SCREEN FONT SUBSTITUTION". An updated version of the driver should be available soon. 7. When I print to my printer from any Windows application, my printer will go BUSY then WAITING, then back to BUSY. And a lot of times it will print out garbage, why? This is a very general question, but what might be the cause of this is the setting for "Fast printing direct to port" under the "CONNECT" window under "PRINTERS". This setting can cause problems on some computers. It may also be necessary to turn this setting off under the Lexmark/IBM printer driver "SETUP" window. The above suggestions assume that you are using the correct printer driver, and that you have a good local (not network) connection to your printer. 8. After installing my Optra or 4039 Plus machine, Windows trys to start but will lock up, why? This may be a IRQ conflict, it is best to have IRQ 7 servicing LPT1. If you have a Sound Card it may be assigned to IRQ 7, try a differenct IRQ for the sound card ( ex. IRQ5 or IRQ10). You may also adjust your DMA settings for your sound card to see if this helps. 9. The 4019/4029/4037 Windows drivers have been updated to version 4.41,4.41, and 1.41 respectively. Following is a list of known problems that they fix: a) Eliminates the "Invalid TrueType Font" error when first starting WordPerfect 6.0 or 6.0a. b) CorelDraw 5.0 will now maintain the print resolution setting when it is changed in Corel. c) Random incorrectly spaced characters when printed from Microsoft Word for Windows 6.0. 10. The WinWriter 600 has a bug in the machine code in certain conditions when printing envelopes. If a customer is using one of the word processors such as Word or Wordperfect, they may choose to print an envelope and a letter in the same print job. (this also may be done when printing mail merge jobs). When envelopes and letters are selected to print together, the envelope will come out either upside down or blank. There is a code release in the works to fix this, but it will not be completed until February. The current work around is to print the envelope and letter separately. This problem does not occur with the WinWriter 100, 200, or 400.